Introducing the revamped 311 Website, a cutting-edge platform designed to enhance user experience and streamline community engagement. Our new website boasts a bilingual chatbot feature, allowing users to effortlessly create or check the status of their cases in both English and Spanish. The website is now accessible in either language, catering to a diverse user base. With a fresh look and feel, the interface is more intuitive and visually appealing, providing a seamless navigation experience. The enhanced dashboard provides users a comprehensive overview of their cases, ensuring transparency and efficient case management. We’ve also optimized the case submission process, making it more straightforward and user-friendly. The upgraded 311 Website is committed to fostering effective communication and community involvement, ensuring that residents can easily access city services and stay informed about the status of their requests.
If you want to speak with a live agent, please call Memphis 311 at (901)636-6500.
City Pass is a free program that grants Memphis residents access to all programs and special events at City of
Memphis community centers, senior centers, aquatics centers and free admission to the Memphis Zoo on Tuesdays.
To get your City Pass card, create a profile account with Memphis Parks and visit one of the two locations that print
physical cards.
City Pass cards are available beginning: Tuesday September 3, 2024
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